Booking essentials
Terms &
conditions.
Key conditions for your experience. Please also review the full terms provided with your booking.
Swimming & supervision
Everyone entering the water must be able to swim confidently and completely unassisted. This applies to shared and private experiences. Swimming lessons are not provided. Life jackets do not replace this requirement. All under-18s must be accompanied by an adult; a responsible adult must remain in the water with children.
Wildlife & safety
No touching, chasing, feeding, or harassing marine life. Follow Jono’s instructions and keep clear of coral. We work with nature and sightings and underwater visibility can vary by season, tides, and weather, even from hour to hour, so they’re not guaranteed. Unsafe behaviour, wildlife harassment, or misrepresenting your swimming ability may result in removal from the water without a refund.
Identification & arrival
Bring an original Emirates ID or passport for the boat check-in. Please arrive at the agreed time.
For private bookings, we’ll wait, but your original end time still applies, and we’ll help you make the most of the remaining time.
For shared trips, we can’t hold the group. If you arrive after we’ve started, you won’t be able to join, and there’s no refund.
Cancellations
If you cancel 72 hours or more before your booking date, you’ll receive a full refund. At 48 hours before your booking date, you’ll receive a 50% refund. At 24 hours or less, no refund is available.
Weather & sea conditions
We work with nature, not against it, and nature wins every time. Ocean conditions and visibility aren’t guaranteed and can change quickly, even hourly. We track forecasts and if conditions become dangerous or undiveable, we’ll reschedule or refund. Otherwise, follow Jono’s instructions and take care in the water.
Light rain alone does not automatically mean cancellation. An experience may go ahead only when we deem the overall weather and sea conditions safe.
Timing and bookings
Sending an enquiry does not reserve a date; your booking is confirmed only once completed online. Trip times are fixed because they’re planned around tides, currents, and turtle locations. We can’t change timings, including for private bookings.
Health and medical
You confirm that you’re medically fit to swim in open water and will tell us about any medical conditions, injuries, or limitations that could affect your safety or require adjustments.
Equipment and care
Treat any gear we provide with care. You’ll be charged for any loss or unnecessary damage to equipment beyond normal wear.
Guest photos and video
If you take photos or video on your own devices, you’re responsible for how you use them. Please don’t film or post other people without their permission. We aren’t responsible for how you record or share content.
Edited images and RAW files
We provide edited images only. RAW files aren’t delivered.
Booking transfers
Bookings are non-transferable without our written consent.
Gift cards
Gift cards aren’t refundable and can’t be exchanged for cash.
Risk acknowledgment
You acknowledge that open-water snorkeling involves inherent risks including currents, waves, boats, marine life, and changing visibility, and you accept these risks before participating.
Social media sharing
We’ve adopted a “sharing is caring” approach. Most of our guests enjoy sharing moments from their experience, and we love sharing our own photos and videos, as well as re-posting guests’ content, on Instagram and other social media.
If you’d prefer us not to share any content featuring you, please let us know on WhatsApp in advance. If you see anything we’ve shared that you’d like removed, message us and we’ll happily take it down immediately from our own channels.
We don’t control or take responsibility for content independently posted by other guests on their own social media accounts. If you’re joining a shared experience and don’t want content featuring you shared, please tell the other members of your group in advance. For removal requests, please contact the account holder directly.